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Swaad-e-Khaas

Frequently Asked Questions

Find answers to common questions about ordering, delivery, and more.

How can I place an order?
You can place an order directly through our website. Guest checkout is available, so creating an account is not required.
Is Cash on Delivery available?
Yes, Cash on Delivery (COD) is available.
What are the delivery charges?
  • Karachi: Rs. 200
  • Outside Karachi: Rs. 300
How long does delivery take?
Orders are generally delivered within 4–7 days.
Can I pay online?
Yes. Customers may transfer the delivery charges only, or they may choose to transfer 100% of the order amount if they prefer.
Where do I send my payment screenshot?
After making the payment, send the payment screenshot to our WhatsApp number: 03390120334
Can I cancel my order?
Yes. Contact us through WhatsApp at 03390120334 as soon as possible to request cancellation. Order status may affect whether cancellation is still possible.
Do I need an account to order?
No. Guest checkout is available.
How can I track my order?
Order status can be updated through the website as the order progresses, including accepted/processing and dispatched stages. Customers can also contact us through WhatsApp for assistance.
What is your return policy?
A return request can be made within 2 days of receiving the order. For an approved return, 25% of the total payment will be deducted and the remaining 75% will be transferred to the customer's account. Return shipping/delivery charges are borne by Swaad-e-Khaas.
Can I request a return after 2 days?
No. Return requests submitted after 2 days from delivery will not be accepted.
How do I contact Swaad-e-Khaas?